Terms and Conditions
Scope
These General Terms and Conditions (GTC) apply to all deliveries from Tontau to consumers.
A consumer is any natural person who enters into a legal transaction for purposes that predominantly are neither commercial nor self-employed professional activities.
Contractual Partner
The purchase contract is concluded with:
Tontau
Owner:
Rubius Associates GmbH
Leibstraße 36
85540 Haar
Germany
Represented by: Benjamin Haller
Email: info@tontau.com
Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer but rather an invitation to order.
By clicking the button [Buy/Order with obligation to pay], you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation via email immediately after receiving your order.
Right of Withdrawal
If you are a consumer (i.e., a natural person who places the order for purposes that are neither commercial nor self-employed professional activities), you have a statutory right of withdrawal.
If you exercise your right of withdrawal under Section 4.1, you must bear the regular return shipping costs.
The exact conditions for withdrawal are detailed in the following withdrawal policy.
Withdrawal Policy
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day you or a third party designated by you (who is not the carrier) takes possession of the goods.
To exercise your right of withdrawal, you must inform us at:
Rubius Associates GmbH
Leibstraße 36, 85540 Haar, Germany
Email: info@tontau.com
via a clear declaration (e.g., a letter sent by mail or email) stating your decision to withdraw from this contract. If you use this option, we will promptly confirm receipt of your withdrawal (e.g., via email).
To meet the withdrawal deadline, it is sufficient to send the notification before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs incurred if you chose a delivery method other than our standard, lowest-cost delivery), without undue delay and at the latest within fourteen days from the day we receive your withdrawal notice.
Refunds will be made using the same payment method used in the original transaction unless expressly agreed otherwise. In no case will you be charged fees for this refund.
We may withhold the refund until we receive the returned goods or you provide proof of return, whichever occurs first.
You must return the goods immediately and in any case no later than fourteen days from the day you inform us of your withdrawal. The deadline is met if you send the goods before the fourteen-day period expires.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if it results from handling beyond what is necessary to establish the nature, characteristics, and functionality of the goods.
End of Withdrawal Policy
(This withdrawal policy applies from 01.02.2024. It does not apply to the separate delivery of goods.)
Prices and Shipping Costs
The prices listed on the product pages include VAT and other price components.
In addition to the stated prices, we charge a flat shipping fee of €5.90 per order within Germany. The exact shipping costs, which may differ from the €5.90 flat rate, will be displayed on the product pages, in the shopping cart system, and on the order page.
Delivery
Delivery is available throughout Europe.
The standard delivery time is up to 10 days. If different delivery times apply, they will be specified on the respective product page.
Payment
Payment can be made via:
- Advance payment (bank transfer)
- PayPal
- Klarna
- Credit card
If you choose advance payment, our bank details will be provided in the order confirmation, and the goods will be shipped after payment is received.
Retention of Ownership
The goods remain our property until full payment has been received.
Notice Regarding Online Dispute Resolution
Under current law, we are required to inform consumers about the existence of the European Online Dispute Resolution (ODR) platform, which can be used for resolving disputes without involving a court. The European Commission operates this platform, available at:
Our email: info@tontau.com
However, we do not participate in dispute resolution procedures via this platform and are neither willing nor obliged to do so. Please contact us via email or phone for any inquiries.